We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. All transactions will be in Sterling.
We aim to dispatch the stocked items in 3-5 working days after the confirmation of your purchase. We ship our product by Royal Mail or UPS services.
Important information for customers from outside EU countries:
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.
For purchases over 2kg in the UK please contact firstname.lastname@example.org to confirm the correct postage.
For purchases over 1kg in the EU and the rest of the world please contact email@example.com to confirm the correct postage.
RETURNS & EXCHANGES
If you are in any way unhappy with your goods you may send them back for an exchange or a full refund to our office. Please let us know and we will email the address.
Goods must be returned within 14 days of dispatch. We ask that you return the goods unused, with all the original tags intact.
Please note: for food items we only accept returns and exchanges for defective products that are unused and in their original packaging.
Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
We will not divulge your email, postal address or telephone number. We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not pass on your e-mail address to any other company.
We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in colour and texture may occur. Please note all measurements are approximate.